Appointments

All consultations are by appointment only.  There are a number of ways that you can make an appointment:

• Ringing the surgery – 8:00 – 18:30
• Calling into the surgery – 8.30 – 18:30
• Online via Patient Access – 24/7
• Using the e-Consult system – 24/7

Appointments are available on the day and up to 2 weeks in advance. Every effort will be made to obtain the doctor of your choice but this may not always be possible due to availability issues. However all of our doctors have full access to your records and will be able to deal with your problem.

Telephone lines are always busy first thing of a morning so unless you have a problem that requires immediate attention please call later on in the day when we are not so busy.

Please note that all calls to and from the surgery are recorded for training, quality and monitoring purposes.

All members of our Reception team are trained to a high standard and with the right information from you; they will be able to book an appointment with the most appropriate health professional.

Please remember that an appointment length is only ten minutes, so if you have a couple of things to discuss with the GP or Nurse please ask the reception to book you a double appointment, or if you are booking your appointment via the internet make sure you book two consecutive appointment slots.

Non-Attended Appointments

Non-Attended appointments waste both time and money. If you cannot keep your appointment PLEASE remember to cancel it, giving us as much notice as you can, preferably 24 hours notice. Letting us know that you cannot attend your appointment means that we can then offer it to someone else.

The Practice has a ‘Did Not Attend’ (DNA) Policy.  If you fail to attend more than three appointments in a twelve month period, you will be removed from the Practice list.

An SMS Text Message service is live at the Practice and will send you a reminder of any appointments you have with us.  If you will not be able to attend your appointment, you can text back ‘CANCEL’ on the number contained in the message, and this will automatically cancel your appointment.  To ensure you receive these alerts, please check that the mobile telephone number we have recorded for you on the clinical system EMIS is up to date