Appointments

All consultations are by appointment only.  There are a number of ways that you can make an appointment:

• Ringing the surgery – 8:00 – 18:30
• Calling into the surgery – 8.00 – 18:30
• Online via Patient Access – 24/7
• Using the e-Consult system – 24/7

Appointments are available on the day and up to 2 weeks in advance. Every effort will be made to obtain the doctor of your choice but this may not always be possible due to availability issues. However all of our doctors have full access to your records and will be able to deal with your problem.

Telephone lines are always busy first thing of a morning so unless you have a problem that requires immediate attention please call later on in the day when we are not so busy.

Please note that all calls to and from the surgery are recorded for training, quality and monitoring purposes.

All members of our Reception team are trained to a high standard and with the right information from you; they will be able to book an appointment with the most appropriate health professional.

Please remember that an appointment length is only ten minutes, so if you have a couple of things to discuss with the GP or Nurse please ask the reception to book you a double appointment, or if you are booking your appointment via the internet make sure you book two consecutive appointment slots.

Non-Attended Appointments

Non-Attended appointments waste both time and money. If you cannot keep your appointment PLEASE remember to cancel it, giving us as much notice as you can, preferably 24 hours notice. Letting us know that you cannot attend your appointment means that we can then offer it to someone else.

The Practice has a ‘Did Not Attend’ (DNA) Policy.  If you fail to attend more than three appointments in a twelve month period, you will be removed from the Practice list.

An SMS Text Message service is live at the Practice and will send you a reminder of any appointments you have with us.  If you will not be able to attend your appointment, you can text back ‘CANCEL’ on the number contained in the message, and this will automatically cancel your appointment.  To ensure you receive these alerts, please check that the mobile telephone number we have recorded for you on the clinical system EMIS is up to date

LITHERLAND TOWN HALL
A range of GP appointments are available on weekday, evenings and weekends for all residents registered with a GP practice in South Sefton. The enhanced access service provides patients with access to pre-bookable appointments both inside and outside of normal practice hours to ensure that people can get the right care when convenient for them. A range of services are available for residents including routine appointments, smear tests, screening and more. Patients can pre-book appointments with the enhanced access service through their own GP practice either by calling or visiting their usual practice during normal opening hours. The service in South Sefton is called the GP extra service. The following services are available at Litherland Town Hall, Monday to Friday between 5pm – 8pm and Saturday 9am – 5pm.
Cervical Screening
Chronic disease annual reviews (diabetes, heart disease, respiratory problems etc)
Pill and HRT reviews
Physiotherapy
Blood tests
Blood pressure checks
GP face to face/telephone appointment.
ANP face to face/telephone appointment
Respiratory Hub

To book an appointment with the enhanced access service patients should contact their usual GP practice during normal opening hours.