Complaints

We hope that you are happy with the service you receive as a patient at GLS. However, we recognise that sometimes you may want to complain. In the first instance, we hope that an informal discussion with the Reception Manager, or the Practice Manager, may resolve your issues. If that isn’t the case, we have a complaints procedure that we adhere to, in order to make sure your concerns are investigated thoroughly, and that we can come to a suitable resolution.

If you feel that you wish to make a formal complaint, please take a look at the documents below by clicking on the relevant link, which set out our complaints procedures, and what you can expect to happen when you make a complaint.

Please be aware, that if you are making a complaint on behalf of somebody else, then you will need to ask them to sign a Third Party Complaints Form, so that we can be sure we have consent to discuss the matter with you.

GLS Complaints (Patients) Procedure

GLS Complaints Leaflet

GLS Complaints Form

GLS Complaints from a Third Party- Patient Consent Form